Osvan (“we”, “our”, “us”) provides a digital wallet and payments app. This Privacy Policy explains how we collect, use, share, and protect your information.
1) Information we collect
A. Information you provide
Full name
Email address
Phone number
Password and security PIN (we do not store your PIN in plain text)
Identity/KYC details (e.g., BVN/NIN/passport details where required)
Address and date of birth (when required for compliance)
Customer support messages
B. Information we collect automatically
Device information (model, OS version)
App usage logs (crash reports, performance)
IP address and basic location signals (approximate)
Transaction metadata (amount, time, status)
C. Financial information
Wallet balances and transaction history inside the app
Bank transfer details and beneficiary details you enter
2) How we use your information
Create and manage your account
Provide wallet services, transfers, cards, and transaction history
Verify your identity (KYC/AML)
Prevent fraud and secure your account
Improve app performance and fix bugs
Send important service messages (security alerts, receipts, status updates)
3) Sharing your information
We may share information with:
Payment and financial service providers that process transactions on our behalf (example: Brails API services).
Identity verification (KYC) partners when required by law.
Regulators, law enforcement, or courts where legally required.
Service providers (hosting, analytics, monitoring) who help us run the app, under confidentiality rules.
We do not sell your personal data.
4) Data security
HTTPS/TLS encryption in transit
Access control and least-privilege rules
Server-side storage of API keys (we do not hardcode secrets in the app)
Monitoring and audit logs for suspicious activity
5) Data retention
We keep data only as long as needed to provide services, meet legal/compliance requirements, and prevent fraud or resolve disputes.
6) Your rights
Depending on your country, you may request access, correction, deletion (when legally allowed), or objection to certain processing.
7) Children’s privacy
Osvan is not designed for children. If you are under the minimum legal age in your country, do not use Osvan.
8) International transfers
If your data is processed outside your country, we ensure appropriate safeguards are used.
9) Changes to this policy
We may update this policy. If changes are important, we will notify you in the app.